Warranty Information
At REAL Automotive and Performance, we proudly offer a 3-year nationwide warranty on most parts and labor to ensure our customers have peace of mind when choosing our services. This warranty reflects our confidence in the quality of the work we perform and the components we use. However, there are some exceptions based on the type of parts and their source.
Key Details About Our Warranty:
Dealership-Sourced Parts: Certain parts sourced directly from dealerships may only carry a 1-year warranty as specified by the manufacturer.
Engines and Transmissions: For major components such as engines or transmissions, warranty terms can vary depending on the vendor. These warranties may range from 6 months to 3 years, with the specific coverage outlined at the time of service.
Customer-Provided Parts: If a customer provides their own parts for the repair, we cannot offer any warranty on those parts. This is because we cannot guarantee their quality or compatibility with the repair.
Documentation and Clarity: For any warranty terms that differ from our standard 3-year coverage, such as vendor-specific warranties or exceptions, we will fully discuss these details with you before completing the repair. All warranty information will be thoroughly documented in the final paperwork for your records.
By providing clear and upfront communication about warranty terms, we ensure our customers understand their coverage and feel confident in the work performed. If you have any questions about our warranty policies or specific parts, please don't hesitate to ask—we're here to help!
REPAIR WARRANTY AND CLAIM PROCEDURE
REAL Automotive & Performance warrants its workmanship for three years from the original repair date. Covered workmanship issues will be corrected at no charge.
Parts supplied by REAL Automotive & Performance carry the applicable manufacturer’s or supplier’s warranty. Coverage periods, mileage limits, and related labor coverage vary. Customer-supplied parts are not warranted by REAL Automotive & Performance; however, we remain responsible for correcting covered defects in our installation workmanship.
Contact REAL Automotive & Performance before authorizing another facility to diagnose, disassemble, or repair a suspected warranty issue. We must have a reasonable opportunity to inspect the vehicle and perform or arrange any covered repair. Outside diagnosis, repairs, or related expenses require our prior written authorization to qualify for reimbursement under this warranty. An outside repair invoice alone does not establish entitlement to reimbursement.
If the vehicle is unsafe to drive or you are outside our service area, stop driving and contact us for instructions and any applicable nationwide warranty assistance.
Unrelated service at another facility does not automatically void this warranty. This warranty does not cover failures caused by misuse, neglect, modifications, or another facility’s improper work. Nothing in these terms limits rights or remedies that cannot lawfully be excluded.